Appointments

Routine appointments

Booking Appointments

We encourage all our patients to use our digital options for booking appointments. Tools like the NHS App, AskFirst, and myGP provide a quick and convenient way to manage your appointments anytime, anywhere.

AskFirst is more than just a booking tool—it’s a digital triage system designed to help you find the most appropriate care. By answering a few simple questions about your symptoms, AskFirst can provide tailored advice, direct you to self-care resources, or connect you with the right healthcare professional for your needs.

If you’re unable to use these digital services, please call us on 0208 892 1991, and our team will be happy to assist you.

Thank you for helping us streamline services and support everyone in our community!

If you cannot attend an appointment, please let us know as soon as possible so we can offer it to another patient in need.

Urgent Appointments

Every day we have on the day appointments for acute urgent problems, these appointments are available for booking from 8:30am on a first comes first basis. These appointments are available to book both via the NHS App and by calling us on 0208 892 1991.

Cancelling your appointment

If you’re unable to attend your appointment, we kindly ask that you let us know as soon as possible, ideally with at least 24 hours’ notice. This helps us offer the slot to another patient in need.

For your convenience, cancellations can be made quickly and easily via the NHS App, available 24/7. Using the app ensures a smooth process and reduces waiting times for others. If you’re unable to use the app, please call us directly to inform our team.

Thank you for helping us provide timely care for everyone.

Further Information

Physio Self Referral

Physio RGPA Self Referral

Click here to self-refer

The Richmond MSK app (powered by getUBetter) is provided free of charge by Richmond CCG for patients registered at Twickenham Park Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent musculo-skeletal conditions (eg. back or joint pain). You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link. Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started. You can download the getUBetter App to your Smartphone for easiest access or use the Webapp. If you develop another condition register again with the same email address, select your new condition and it will be added to your account. The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy.

Think Pharmacy First

Think Pharmacy First

Pharmacists can provide advice on a range of conditions and suggest medicines that can help. They may also offer treatment and some prescription medicines for specific conditions without you needing to see a GP. This is called Pharmacy First.

Conditions Treated Through Pharmacy First

Earache (aged 1 to 17 years)
Impetigo (aged 1 year and over) – a contagious skin infection
Infected insect bites (aged 1 year and over)
Shingles (aged 18 years and over) – infection that causes a painful rash
Sinusitis (aged 12 years and over) – infection of the sinuses (behind the forehead, cheeks, and nose)
Sore throat (aged 5 years and over)
Urinary tract infections or UTIs (women aged 16 to 64 years)

Click here to fill in an assessment and self-refer online, or you can walk into your local pharmacy. The pharmacist will offer advice, treatment, or refer you to a GP or another healthcare professional if needed. Pharmacies will update your GP health record. Note: On weekends, online self-referral may take longer as the practice is closed and will not look at your assessment until we are open. For a quicker response, please visit your local pharmacy. Find a Pharmacy

Getting the Contraceptive Pill Without a Prescription

You may be able to get the contraceptive pill from a pharmacy if you need to:

Start the contraceptive pill for the first time
Take the contraceptive pill again after a break from using it

If you already have a prescription for the contraceptive pill, you can use the prescription as usual. Or you can get the pill from a pharmacy without a prescription if you prefer. Find a pharmacy that offers the contraceptive pill without a prescription

Get a Free Blood Pressure Check

You can get a free blood pressure check at a pharmacy without seeing a GP if you:

Are aged 40 or over
Live in England

You cannot get a free blood pressure check if you:

Already have high blood pressure
Have had your blood pressure checked by a healthcare professional in the past 6 months

Click here to find a pharmacy that offers free blood pressure checks.

Hub GP Services

Hub GP services provide convenient access to healthcare outside of standard GP practice hours. These services are designed to offer appointments during evenings, weekends, and bank holidays, making it easier for patients to receive medical advice and treatment at times that suit them.

Staffed by experienced doctors, nurses, and other healthcare professionals, hub services often include routine consultations, prescription renewals, minor treatments, and select nursing services.

Patients can book these appointments by contacting us over the phone on 0208 892 1991. Hub GP services are a key part of improving access to primary care in the UK.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.