Noticeboard

Please do not come into the surgery unless you have a pre-booked appointment.

We are offering telephone consultations which must be booked via the Doctorlink symptom checker below. If, after the call, the Doctor needs to see you, they will book you for a face to face appointment. We have now moved to our new clinical system, if you require log in details please e-mail swlccg.twickenhamparksurgery@nhs.net to request.

Please continue to complete the “Doctorlink” symptom checker below to access the GP and continue to email us with either:

Prescription request: swlccg.tpsprescriptions@nhs.net

All other queries: swlccg.twickenhamparksurgery@nhs.net

We will endeavour to be back to normal as soon as possible, and would like to thank you for your patience and understanding with these improvements which will benefit you as well as the practice.

Complaints, Comments and Suggestions

Should you have reason to be dissatisfied with our service, please contact Serena Medina. She will inform you of our complaints procedure and investigate your complaint in line with the NHS complaints policy. Alternatively, you may contact PALS , whose details appear on the opposite page.

We constantly strive to improve our service and welcome your feedback. A box for comments and suggestions is supplied at reception. These will be discussed within the practice. Sadly we tend to receive feedback only when patients are not happy. Our staff work hard to care for you so we would be pleased to receive positive feedback if you think it is deserved. Perhaps you could drop a note into the comments box or even make an entry on the NHS Choices website.



 
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