Noticeboard

Please do not come into the surgery unless you have a pre-booked appointment.

On 7th October 2020, we will be moving to a new clinical computer system. The reason for this change is that our current system is old and increasingly unsuitable for the needs of the patients and practice. There will be many benefits to this change that will help us to improve the way we manage your care.

Our on-line services are now switched off and the new on-line service will be available on the website from the 8th October 2020 (New log in details will be required)

Please continue to complete the “Doctorlink” symptom checker below to access the GP and continue to email us with either:

Prescription request: swlccg.tpsprescriptions@nhs.net

All other queries: swlccg.twickenhamparksurgery@nhs.net

We will endeavour to be back to normal as soon as possible, and would like to thank you for your patience and understanding with these improvements which will benefit you as well as the practice.

Patient Participation Group

We have now set up a patient participation group. Patients can either contact reception for details or print off an application form and hand in to us.

Download form 

Response to Care services in Richmond

CQC visit (20th Sept 2016)

Surgery Overview

Survey Results & Reports

Local Patient Participation Group Report 2017/18

Local Patient Participation Group Report March 2016

Local Patient Participation Group Report March 2015

View Local Patient Participation Group Report March 2015

View Local Patient Participation Group Report March 2014

View Survey Results 2013-14

Read our Local Patient Participation Report Group report 2013

2013 Survey Results

2013 Survey Comments

Meeting Minutes

27th February 2018

28th February 2018

January 2016

September 2015

25th January 2016

September 2014

February 2014

September 2013 

April 2013 

15th April 2013  

28th December 2012 

19th December 2012


TERMS OF REFERENCE


1. Purpose
The purpose of the Patient Participation Group is to establish a system of communication with all registered patients in the practice, so that their views and concerns are fed back into the practice. The Group will be responsible for communicating news and information from the practice to patients.

2. Key Tasks and Objectives
The key tasks and objectives are to:

  • Contribute to practice decision making and consult on service development and provision
  • Provide feedback on patient’s needs, concerns, interests and challenge the practice constructively whenever necessary
  • Serve as a ‘safety valve’ for dealing with concerns and criticisms about the practice – represent patients, and enabling them to understand the practice’s point of view
  • Provide a means for patients to make positive suggestions about the practice and their own healthcare
  • Monitor the results of any practice surveys and help to develop an action plan as required.

3. Membership
Membership of the group is voluntary and open to all patients registered at the practice; however there should ideally be a good demographic spread to represent the practice population.

The group will elect a Chair, who should be a patient registered at the practice. The designate manager will act as Secretary and will take the minutes which will be circulated to all members and made available to any patients on request.

The meetings will be attended by the designate manager and at least one GP. Other members of the practice team may be invited to attend to discuss specific issues.

The meeting will be held when four or more members of the group excluding the designate manager and GP are in attendance.

4. Frequency of Meetings
The group will meet at least twice each year, but there are plans to establish an on-line forum for the exchange of views and information outside of these meetings.

The terms of reference will be reviewed on an annual basis.

 
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